Faris P M
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Activity overview
Latest activity by Faris P M-
Faris P M created an article,
Make an International Call as an Agent
To make an international call, follow these steps: Open the Agent Application. Open the Dial Pad. Select Country Code. Note: Only countries approved by the admin in the Admin Application appear i...
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Faris P M created an article,
What Happens When Calls Go Unanswered?
When a call goes unanswered, the caller hears a continuous ringback tone until a timeout triggers. Afterward, the system routes them to voicemail, plays an unavailable message, or disconnects enti...
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Faris P M created an article,
What is Occupancy?
Occupancy is the percentage of an agent's logged-in time that is spent handling customer interactions or completing related work, rather than waiting for the next call. Example: For example, if an ...
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Faris P M created an article,
1.15.0 Release Features - July, 2026
Highlights Comprehensive Contact Management: Manage contacts with improved contact records, synchronisation, and organisation. Centralised Campaign Analytics: Gain a complete view of campaign perfo...
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Faris P M created an article,
Call Recording Compliance
Call recording compliance refers to the legal, regulatory, and operational requirements that organisations must follow when recording phone conversations. These requirements vary by country, state,...
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Faris P M created an article,
Learn About VoiceBot Inbound Feature
Let's learn the terms and their use cases in the voicebot inbound feature. /* Scoped to this article only */ .zd-accordion { border: 1px solid #d6dcff; border-radius: 12px; margin: 18p...
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Faris P M created an article,
Messaging Features at a Glance
Messaging features help you streamline and manage all customer communications in one place. From organising conversations with message groups to ensuring consistent responses with templates, these ...
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Faris P M created an article,
Phone Numbers in VoiceStack
Let's learn about how different types of phone numbers are configured and stored in VoiceStack.In this Article Phone Numbers External Numbers Blocked Numbers Verified Number Phone Number for Messag...
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Faris P M created an article,
Utilise Call Analytics for Deep Call Insights
Module: Admin Application In the VoiceStack Admin App, the Call Analytics screen offers comprehensive insights into your practice's call performance, enabling you to optimise patient interactions...
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Faris P M created an article,
All About Conversation AI
Module: Admin App The Conversation AI module in the Admin App uses Artificial Intelligence to analyse patient–agent conversations. As calls take place, the system transcribes conversations, whic...