Tracking Call Logs in VoiceStack Admin App

Module: Admin Application

Let's check out how to track Call Logs in the VoiceStack Admin App.

Call Logs Dashboard Overview

Go to the left navigation menu and select Call Logs.

These real-time metrics give you a high-level overview of your team’s call handling efficiency:

Field	Description
Total Calls	Reflects the total number of call records—both inbound and outbound—within the selected date range. This includes answered, missed, and short-duration missed calls.
Inbound Calls	The count of calls received from external customers or leads. This helps you gauge incoming lead or customer inquiry volume.
Outbound Calls	The total number of outgoing calls initiated by your agents or system. Useful for tracking outreach or follow-up efforts.
Calls Answered	Total number of calls where someone picked up and the call was connected. A key metric for evaluating responsiveness.
Missed Calls	Shows the count of incoming calls that went unanswered. High missed call rates may indicate capacity issues or missed opportunities.
Connected	The number of calls where both parties were successfully connected and had a conversation.
Not Connected	Calls that failed to connect—could be due to busy lines, disconnections, or technical issues. This helps identify system or process inefficiencies.

The tools and filters on top of the call table help refine and manage the data you're viewing:,

Control	Description
Add Filter	Lets you apply one or more filters such as date range, call status (e.g., missed, answered), contact type, and lead source. Helpful for analysing specific call patterns.
Search Bar	Enables keyword-based search across call records. You can search by caller name, phone number, extension, or campaign source.
Date Range Selector	Dropdown that defines the period for which call data is displayed. Can be customised from presets (e.g., Last 30 Days) or via custom date ranges.
Export CSV	Allows you to download the filtered call logs into a CSV file for offline analysis, reporting, or backup.
Columns Selector	Customise which columns appear in your view. Useful for decluttering your screen based on your specific monitoring needs.
Refresh Button	Click this button to refresh the page data.

Note: Call Logs include bot interactions and outcomes filters, allowing you to quickly understand how bot-handled calls were resolved and why an action could not be completed.

Each row in the call log represents an individual call record. Here’s what the columns mean:

Column	Description
Date & Time	Displays the date and time when the call was placed or received.
From	Displays the caller's name and phone number for inbound calls or the agent/extension initiating the outbound call.
To	Displays the recipient's name and phone number for outbound calls or the destination of the call.
Call Status	Displays the outcome of the call, such as Connected, Missed, Answered, or Not Connected.
Source Name	Displays the marketing source, campaign, or source configuration associated with the call, if available.
Contact Type	Identifies whether the caller is a New, Existing, or Other contact based on your contact records.
Virtual Number	Displays the virtual phone number used to receive or place the call. This helps identify which number the caller dialed or which number was used for the outbound call.
Call Source Type	Indicates how the call was initiated, such as through a campaign, manual dial, or another configured source. If no source is associated, this field is displayed as -.
Location	Displays the practice location associated with the call.
Duration	Displays the total duration of the call