Tracking Call Logs in VoiceStack Admin App – Voicestack-UK

Module: Admin Application

Let's check out how to track Call Logs in the VoiceStack Admin App.

Call Logs Dashboard Overview

Go to the left navigation menu and select Call Logs.

These real-time metrics give you a high-level overview of your team’s call handling efficiency:

Field	Description
Total Calls	Reflects the total number of call records—both inbound and outbound—within the selected date range. This includes answered, missed, and short-duration missed calls.
Inbound Calls	The count of calls received from external customers or leads. This helps you gauge incoming lead or customer inquiry volume.
Outbound Calls	The total number of outgoing calls initiated by your agents or system. Useful for tracking outreach or follow-up efforts.
Calls Answered	Total number of calls where someone picked up and the call was connected. A key metric for evaluating responsiveness.
Missed Calls	Shows the count of incoming calls that went unanswered. High missed call rates may indicate capacity issues or missed opportunities.
Connected	The number of calls where both parties were successfully connected and had a conversation.
Not Connected	Calls that failed to connect—could be due to busy lines, disconnections, or technical issues. This helps identify system or process inefficiencies.

The tools and filters on top of the call table help refine and manage the data you're viewing:,

Control	Description
Add Filter	Lets you apply one or more filters such as date range, call status (e.g., missed, answered), contact type, and lead source. Helpful for analysing specific call patterns.
Search Bar	Enables keyword-based search across call records. You can search by caller name, phone number, extension, or campaign source.
Date Range Selector	Dropdown that defines the period for which call data is displayed. Can be customised from presets (e.g., Last 30 Days) or via custom date ranges.
Export CSV	Allows you to download the filtered call logs into a CSV file for offline analysis, reporting, or backup.
Columns Selector	Customise which columns appear in your view. Useful for decluttering your screen based on your specific monitoring needs.
Refresh Button	Click this button to refresh the page data.

Each row in the call log represents an individual call record. Here’s what the columns mean:

Column	Description
Date & Time	Timestamp of when the call occurred. This helps understand call volume trends throughout the day and week.
From	Indicates the origin of the call. It shows either the caller's number or their name if known. A red arrow means it's an inbound call; green means outbound.
To	The recipient of the call—either an agent name, internal device (e.g., "EXT-157"), or system-generated label. This lets you track which team member or department handled the call.
Call Status	Describes the outcome of the call. Common statuses include:

Answered: The call was picked up and handled.
Missed: The call was not answered.
Short Missed: The call rang briefly but disconnected before it could be answered—often a hang-up.
Source Name: Identifies the platform, campaign, or channel the call originated from, such as Facebook Ads, Google, or Website Callback. Useful for lead attribution.
Contact Type: Indicates whether the caller is a NEW contact (first-time call) or an EXISTING one (repeat caller). Helps differentiate between lead generation and customer service interactions.
Virtual Number: The proxy or tracking number assigned to the campaign or department. Calls are routed through this number for tracking, especially when using multiple ad sources.
Location: Typically denotes the geographic location or campaign region tied to the call. This helps identify where the lead or customer is based, or which location they are trying to reach.

Note: You can click on each number in the listing table to open the specific view of the selected number. Click on the contact number to open the Patient 360.