How to Configure Phone Numbers

Module: Admin Application

Let's check out how to configure allocated and unallocated Phone Numbers in the VoiceStack admin application.

Edit an Existing Main or Campaign Number

1. Navigate to Configuration > Calls > Phone Numbers.

2. The Phone Numbers screen displays a list of all registered Phone Numbers. 

3. Refer to the table columns and descriptions below.

Table Columns	Descriptions
Phone Number	Displays a list of phone numbers registered in the system.
Call Source	Indicates the origin or entity associated with the phone number.
Call Source Type	Defines the status of the call source, currently marked as "Unpaid" for all entries.
Created On	This shows the date and time when the phone number was added to the system.
Last Update	Displays the most recent timestamp of when any updates or modifications were made to the phone number’s details.
Location	Specifies the geographical location tied to the phone number (e.g., "Manchester," "Wales").
Status	Indicates whether the phone number is "Active".
Action	Provides a "Configure" option, suggesting that users can modify or manage the phone number settings.

Tip: You can view Main Numbers and Campaign Numbers separately in their respective tabs.

4. Select the Main Numbers or Campaign tab as needed

5. Click Configure on the intended number.

Note: In the Campaigns tab, you can only configure for Static numbers. You can click View to see more information about dynamic numbers.

6. Edit the required details.

Note: For a campaign number, you can set the phone number to be forwarded to.

7. Click Save. 

Filters and Download

• You can filter the phone numbers by: 
  • Location
  • Status
  • Source
• To download the list of phone numbers as a .csv file format, click Export CSV.

Configure an Unallocated Phone Number

Here are the step-by-step instructions to edit an unallocated Phone Number:

1. Select the Unallocated tab.

2. Click Configure.

3. Specify all of the following details:

• Source Name: Field to define the origin of the number.
• Location: Dropdown to assign a geographical location.
• Status: Dropdown to set Active/Inactive status.
• Time Zone: Select the timezone of the phone number.
• Number Type: Choose if the number is a Main number or a Campaign.
  • If Campaign is selected, select the Campaign Type and the number for call forwarding (Forward To).
• Specify your working business hours: Section to define availability slots.
• Add Slot: Button to add business hours for each day.
• Voicemail Box: Section for voicemail settings.
• Play audio for voicemail: Option to select voicemail audio.
• Audio: Choose a voicemail recording.
• Send to: Dropdown to assign voicemail destination.

4. Click Save to confirm the changes.

That is how easy it is to configure phone numbers in VoiceStack.

Support

Need further help? Contact [e-mail] or call [phone].