How to Use Shared Voice Mailbox Effectively

Module: Admin App

Let's learn how to create and edit a Shared Voice Mailbox.

Create a Shared Voice Mailbox

1. Navigate to Configuration > Calls > Shared Voice Mailbox.

2. Click Create Voice Mailbox

• Enter a Name for the mailbox and the designated Location.
• Add the Extensions that are supposed to receive the voicemail notifications.
• Toggling the option to Enable Voicemail Email would provide an option to add the Agents along with the External Recipients.
• Click Create to create the shared voice Mailbox.

Note: Enabling the Voicemail address of the agents or the external recipients would send an email along with the voicemail audio.

• You can search for a Shared Voice Mailbox using the search option or filter it by location using the Location filter at the top of the dashboard.

Update or Delete a Shared Voice Mailbox

To Edit Shared Voice Mailbox: 

1. Locate the voicemail box to be edited and click Configure.

2. Modify the required settings and click Update.

To Delete a Shared Voice Mailbox

1. Locate the voicemail box to be deleted.
2. Click Delete and confirm the deletion.

Support

Need further help? Contact [e-mail] or call [phone].