Create a Caller ID Prefix in VoiceStack

Module : Admin App

The Caller ID Prefix feature ensures that the outgoing calls display a consistent and familiar number, even when placed from different locations or devices. Let’s see how to create a Caller ID Prefix.

Create a New Caller ID Prefix

1. Navigate to Configuration > Caller ID > Caller ID Prefix.

The Caller ID Prefix screen displays a list of all registered caller IDs. You can narrow down the search using the search option.

This displays a list of the following:

Caller ID (Phone number used for outbound calls)
Caller ID Type (In this case, "PhoneNumber")
Caller ID Prefix (A numerical prefix assigned to the caller ID)
Action column with a "Delete" option for each entry.

2. Click Create Prefix.

A Pop-up window shows up.

3. Specify the following details:

You can set a Caller ID Prefix as a two-digit number.
For Caller ID Type, it is set as Phone Number by default. Another option would be to add a Verified Number.
For Caller ID, you can set the phone number from the drop-down.

4. Click on Create Prefix to save the changes.