Add or Update Holidays in the Holiday Calendar

Module: Admin Application

Let's learn about setting up automated call routing in the Holiday Calendar.

Tip: Check the Related Articles section to view all actions related to configuring the holiday calendar such as configuring call queues, creating a phone tree, and managing voicemails.

Adding a Holiday Calendar

1. Go to Configuration > Calls > Holiday Calendar.

2. Click Add Holiday.

This opens the Add a Preset Holidays selection window.

3. Select the Location. Choose one or more locations where the holiday rule should apply.

4. Choose a Preset Holiday.

5. Click Add Holiday to add your preset holiday.

Note: If your business has multiple offices, each location can have its own holiday settings.

6. Fill in the following details

Location
Numbers
Name - This will be auto-displayed based on the preset Holiday you choose.
Duration
Closed Hours
Phone tree

Tip: Select an offline phone tree to avoid affecting the answering rate and missed call response.

7. Click Save to add your preset holiday calendar.

Add Your Own Custom Holiday

1. Go to Add Holiday > Add your own custom holiday.

2. In the Setup Custom Holidays screen, specify the following:

Location* - Choose one or more business locations where the holiday settings will apply. Required for regional routing. This is mandatory information.
Numbers: Choose the specific phone numbers that should follow this holiday schedule. Only the selected numbers will be affected—the rest of the location’s numbers will continue using their normal routing.
Name* - Give the holiday a clear, descriptive name (e.g., "Christmas Eve", "Diwali Break"). Required for easy identification. This is mandatory information.
Duration:
- Single Day – For one-day holidays.
- Multiple Days – For holidays spanning more than one day.
Closed Hours - You can choose Closed All Day or Set Closed Hours.

For Single-day holidays, you have two options:

Closed All Day
Set Closed Hours

Note: Only one value can be selected. This is mandatory information.

For a closed all-day holiday,

Specify the following:

Start Date: The start date of the holiday
Repeat: Choose the recurrence pattern for the holiday:
->Never – a one-time event
->Weekly, Monthly, or Yearly – for recurring holidays.

Monthly Repeat Configuration

In case you want to repeat the holiday Monthly, configure the following:

Repeat Frequency:
Choose the number of months the holiday should repeat (for example, every 1 month, every 2 months).

Repeat On:
Select how the holiday should repeat:

Monthly on this day – repeats on the same date each month.
Monthly on this weekday – repeats on a specific weekday pattern (for example, the fifth Thursday of the month).

For a Set Closed Hours holiday,

Specify the following:

Start Date: The start date of the holiday.
Time Slot: The duration of the break hours.

-> Click to add more time slots to the selected day.

-> Specify the starting and closing times in the Time Slot.