How to Switch Your Active Device

Module: Agent App

Perform the steps below to switch your Active Device.

How to Set Up an Active Device

1. Click the Profile icon.

2. Select Settings.

3. Select Active Device from the side panel. The Active Device section shows Soft Phone, Desk Phone, Number, SIP, and Mobile.

• Soft Phone: VoiceStack Agent App.
• Desk Phone: A physical office phone (usually IP-enabled) connected to the network, used for making and receiving voice calls.
• Number: A regular telephone number (Public Switched Telephone Network or mobile) that can be used to forward or receive calls. This may not be tied to a specific device, but it is used for call redirection.
• SIP: A device or endpoint configured via the Session Initiation Protocol, typically used for VoIP communications. This may refer to third-party SIP clients or hardware that can register with the system.
• Mobile: A personal mobile device (cell phone) used for voice calls, typically leveraging the carrier's cellular network instead of VoIP.

4. Select the preferred device type. You can only select one device.

5. Click Save. The selected device can now handle calls. The agent’s extension number remains the same.

How to Set Up the Device Type

1. Click the Profile icon.

2. Select Settings.

3. Select Device Type.

4. Select the preferred Device Type. You can only select one device type. 

5. Click Save. The selected device can now handle calls. The agent’s extension number remains the same. 

Note: On the Device Type and Active Device screens, the agent can select only devices configured by the admin. Although the admin can configure multiple devices—Softphone, Desk Phone, Number, SIP, and Mobile Phone—the agent can select only one device as the active device.

Support

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